Refund and Returns

What is the process for requesting a reprint or refund?

Reexert believes in customer satisfaction. If you find any defect in our print, we will make it perfect for you. This includes any manufacturer’s defects such as loose or wavy canvas, bubbles, scratches or fading. If this occurs we will either replace your canvas print or fix it at our cost.

If you require a reprint or refund, the process can be expedited by providing a digital image of the damage or defect along with a clear description of the problem (Try to be as descriptive as you can while sending defective image). Please contact us on we will be happy to assist you.

Returns Procedure: Customer needs to send us the email of the pictures of the damaged product at The pictures will be reviewed within 24 hours and if found to be manufacturing defect Return Authorization number will be issued to customer after which he can return the products.

Returns Window: Customer can return within 90 days from receipt of order.

Refund Method: The refund shall be issued on their Paytm from which order was paid for and is generally done within 7 business days.

Responsibility for Return Shipping Costs: Return shipping costs are paid by Customer.

Refund & Replacement Policy:

As our reverse pickup service is currently unavailable, we kindly request you to return the product(s) to us. Please ensure secure packaging to prevent any loss or damage during transit. To assist with the return cost, a maximum of Rs. 100 will be refunded to you in the form of Reward Points, which can be utilized for future orders.

Ensure that your courier expenses do not exceed the specified amount. We recommend opting for Speed Post, a government-owned entity with the most extensive postal network in India. Please avoid using Professional Couriers as we have encountered issues with them.

For the processing of replacement or refund for any order, it is imperative to share photographic and videographic evidence of the faulty product. Kindly provide photo and video evidence before initiating the replacement or refund process.

Once we receive the returned products and complete our internal quality check, the product amount will be reimbursed to your account as reward points. Note that the refund of shipping charges is not applicable.

Which items do not qualify for return or replacement?

The following conditions disqualify products from being eligible for return or replacement:

Products with evident physical damage to either the box or the product itself.

Products returned without all original packaging and accessories, including the retail box, manuals, cables, and any other items initially provided with the product upon delivery.

Products lacking the Universal Product Code (UPC) when returned, along with its original packaging.

If you encounter any dissatisfaction with a product, kindly provide photographic or videographic evidence of the received product to our Facebook handle. Once our quality team verifies and confirms the issue, the refund or replacement process will be initiated within 48 hours.